Project Overview

A complete UX overhaul of an employee management system used by HR departments and team leaders. The project focused on streamlining workforce management, improving user experience, and reducing administrative overhead for companies managing 100+ employees.

The Problem

The existing management system had poor usability, causing HR teams to spend excessive time on routine tasks. Employee onboarding took 2 weeks, performance reviews were delayed, and managers avoided using the system due to its complexity.

My Role

Lead UX Designer responsible for user research, persona development, user journey mapping, wireframing, and usability testing. Collaborated with HR professionals, managers, and IT teams over 4 months.

Research & Discovery

User Interviews: 22 HR professionals and 15 managers across different industries Observational Studies: Shadowed HR teams during peak hiring periods Pain Point Analysis: Identified bottlenecks in employee lifecycle management Stakeholder Workshops: Aligned business goals with user needs

Key User Insights

• HR teams need batch processing capabilities for efficiency
• Managers require mobile access for approvals and team oversight
• New employee onboarding should be self-service where possible
• Performance tracking needs visual progress indicators

Design Solutions

Simplified Navigation: Redesigned information architecture with role-based dashboards and contextual menus.

Streamlined Workflows: Created guided processes for common tasks like hiring, onboarding, and performance reviews.

Mobile-First Approach: Designed responsive interfaces prioritizing manager approval workflows and team monitoring.

Self-Service Portal: Developed employee-facing features reducing HR workload for routine requests.

Key Features

• Role-Based Dashboards: Customized views for HR, managers, and employees
• Automated Workflows: Smart routing for approvals and notifications
• Performance Analytics: Visual reports with actionable insights
• Employee Self-Service: Request management and document uploads
• Mobile Optimization: Native mobile experience for critical functions

Testing & Validation

Conducted 4 rounds of usability testing with 20 participants. Results showed:

• 65% reduction in task completion time
• 90% of users could complete onboarding without assistance
• Improved satisfaction scores from 2.3/5 to 4.2/5

Impact & Results

• Onboarding Time: Reduced from 2 weeks to 3 days
• Administrative Efficiency: 40% reduction in HR processing time
• User Adoption: 95% active usage within 6 weeks
• Error Rate: Decreased data entry errors by 55%

Tools & Process

Figma for design systems, Miro for journey mapping, Maze for remote testing, and Principle for interaction prototypes. Followed design thinking methodology with weekly stakeholder reviews.